If you'd like to cancel an upcoming service, you may request a cancellation from the My Schedule page.

• To request a cancellation, select the service(s) and then use the   Cancel button in the top green bar. In the pop-up window that appears, you will have the opportunity to write a note explaining the cancellation. Finish the request by clicking the   Request button.
• If a service is still in the Requested status it will be immediately removed, otherwise your cancellation request will be emailed to the manager, who will decide whether or not to approve the cancellation.